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chellewins
Royal Freakness
****
Surgery Date: April 23, 2012
Surgery Type: RNY
From:: Colorado
Posts: 491
« on: May 01, 2012, 08:04:47 AM »
I ordered some stuff from BA a few weeks ago, (my first time ordering), and have had nothing but issues. I have called three times and they say they it was not shipped and that they are going to overnight it for free and then it doesn't arrive. I spoke to someone on the phone today and they said they had a major warehouse issue, and that they just got it straightened out. I only ordered some protein powder to try and some multivitamins... although now I am thinking maybe I should order the rest of the vitamins I will need next month from Celebrate or one of the others instead. I am worried about not having what I need when I need it. Has anyone else ever had this problem? Is their customer service / shipping generally this bad, or is it truly a fluke?

Best,

Michelle
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“The point is not what we expect from life, but rather what life expects from us.”
― Viktor E. Frankl
T2Nashville
Queen of the Kitchen Freak
Grand Poohbah of Freaks
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Surgery Date: October 13, 2008
Surgery Type: VSG
Posts: 4740


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« Reply #1 on: May 01, 2012, 10:44:23 AM »
Michelle - maybe you should have ordered from the BTV Store. They have BA and Celebrate products, and it helps support the show. Smiley
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"The body vs. the mind - now THAT'S a fight!" Hetty from NCIS: Los Angeles
chellewins
Royal Freakness
****
Surgery Date: April 23, 2012
Surgery Type: RNY
From:: Colorado
Posts: 491
« Reply #2 on: May 03, 2012, 11:14:25 AM »
I used the code - they said it would count. I had to talk to a rep for the first time since I didn't know what I was doing Wink
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“The point is not what we expect from life, but rather what life expects from us.”
― Viktor E. Frankl
Academyok
Super Freak
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Surgery Date: 05/24/2011
Surgery Type: RNY
From:: Bixby, Ok
Posts: 157
« Reply #3 on: May 27, 2012, 04:06:05 PM »
Quote from: chellewins on May 01, 2012, 08:04:47 AM
I ordered some stuff from BA a few weeks ago, (my first time ordering), and have had nothing but issues. I have called three times and they say they it was not shipped and that they are going to overnight it for free and then it doesn't arrive. I spoke to someone on the phone today and they said they had a major warehouse issue, and that they just got it straightened out. I only ordered some protein powder to try and some multivitamins... although now I am thinking maybe I should order the rest of the vitamins I will need next month from Celebrate or one of the others instead. I am worried about not having what I need when I need it. Has anyone else ever had this problem? Is their customer service / shipping generally this bad, or is it truly a fluke?

Best,

Michelle


I ordered from them several times with no problems. But the last time, it took me over 2 months just to get my multivitamin. I switched to a different company and havent had any problems since then. I don't know what the issue was but it took four phone calls just to get my order. I hope your issue has been resolved.

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